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CHANGE CONNECT AND YOU

We are your partner in TRANSFORMATION.

We take your business to the NEXT LEVEL.

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SALES
FUNDAMENTALS
FOR SMBS

IF YOUR SALES HAVE HIT A WALL - OR WORSE ARE DECLINING

IT’S TIME TO LOOK AT IT THROUGH ANOTHER LENS. DO THINGS DIFFERENTLY

  • Did you know th at approximately 75% of start-ups fail. *There can be many reasons leading to failure; however, most are sales related

  • Consider classroom discussions on the best practices of sales. The outcome? Actionable know-hows to improve your daily sales operations immediately.

WHO SHOULD ATTEND?

  • Entrepreneurs and sales leaders who are ready to digitize, revolutionize, or simply learn more about their customer relationship management system.

  • Internal IT, Operations, or System Development teams.

 

LEARNING OUTCOMES

  • Map out your business processes and tailor your CRM to align with the functionalities that help your team the most.
     

  • Learn how to record, track and utilize data effectively to advance your business intelligence.
     

  • Learn how to utilize the full potential of your CRM, keeping data and insights organized and accessible, as well as saving time by taking advantage of automation, segmenta-tion and dashboards.

WHY YOU SHOULD ATTEND

  • Knowing the specifics of sales for your company size will highlight its unique needs and prepare you to fulfill them.
     

  • Create an awareness for strategies that will make your SMB more sustainable in the long term.
     

  • Improve your team's productivity by harnessing the tools and frameworks that streamline business activities.

COST

$9,200  + HST per trainee

COURSE COMPLETION SCHEDULE

24 HOURS

Pre-reading and
business analysis

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54 HOURS

Interactive classroom
sessions held over 12 weeks

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24 HOURS

Post-classroom reading
and instructor-led tutorials

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FINAL EXAM

70% to Pass

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COMPLETION OF PROGRAM

IS FINANCIAL ASSISTANCE POSSIBLE?

from Change Connect. The program is aligned to meet partial educational requirements for industry experience hours.

Yes! Many businesses are eligible for financial assistance via the Canada Job Grant Program. Eligible employers may receive up to 83% of eligible training costs, up to a maximum of $10,000 per participant. Please contact us for more details.

MODULE 1

BUILDING A PROSPECTING PLAN

It’s easy to set a sales goal. It’s not as easy to
determine how to reach it and with which activity. A defined prospecting plan involves
working backwards from your sales goals and
strategically determining which activities get you
closer to that goal. In this module, we’ll work
together to create goals, timelines and a realistic
action plan. Do we focus on cold calling?
Tradeshows? How about social media? The
numbers will tell us

Homework & Assignment:

  • Sales Activity Calculator

  • ​Actionable Prospecting Plan

MODULE 2

CRM BEST PRACTICES

Do you have your CRM up and running? Great! Do you know exactly which stage of your sales process causes you to leak the most sales? What are your exact closing ratios per specific verticals? Not sure? Then your CRM is most likely not optimally set up. Module 2 will focus on making sure you get the most out of that fancy CRM you pay for. We’ll establish rules so that your entire team is collaborating efficiently. From there, we’ll make sure that we turn all that data collection into actionable tasks.

Homework & Assignment:

  • Sales pipeline setup

  • Dashboard customization

  • Automation review and selection

MODULE 3

DRIP CAMPAIGNS & MAILING LISTS

Customers don’t buy immediately. You’ll need to nurture leads by sending useful information repeatedly over a period of time. A drip campaign is a set of marketing messages that are sent automatically on a schedule. While this may seem daunting, this module will walk you through the process of creating a cadence to capture more leads and cut through the clutter of their inboxes.

Homework & Assignment:

  • Design a drip campaign

  • Select a marketing automation tool

MODULE 4

The selling process with a
higher success rate.

Cold calling is hard. It’s just a simple truth. But a successful salesperson can drive their own performance and results based on this age-old practice. Module 4 will take the anxiety out of the cold calling process by building a compelling script that leverages a carefully designed offer of value to your prospects. Our finished scripts will present a direct, relevant, and confident pitch that gives you the best chance of closing.

Homework & Assignment:

  • Complete a cold call script and objection
    handling library

  • Roleplay cold calls with detailed feedback

MODULE 5

CUSTOMER-DRIVEN VALUE PROPOSITION

Why should your ideal customer buy from you? Did you design your core value proposition with your customer in mind? Does your company’s core value proposition align with your ideal customers’ needs? Aside from examining your company’s unique value proposition, we will guide you in building an effective sales process by putting the focus back on your customers’ needs.

Homework & Assignment:

  • Buyer needs exercise

  • CDVP exercise

MODULE 6

RUNNING A SUCCESSFUL SALES MEETING

Meetings can be highly productive and serve as great inspiration for your team. However, they can also become counterproductive and waste valuable time, distracting your team from important deliverables. Module 6 will help you design a sales meeting that is consistent, efficient, and interactive, while also serving as a vehicle to recognize performance and address areas for improvement. By leveraging key KPIs, your coaching will be based on data rather than emotions.

Learning Outcomes:

  • Create a weekly sales meeting agenda

  • Create a customized sales call plan template

MODULE 7

SOCIAL MEDIA & DIGITAL MARKETING

Many businesses believe that social media alone is sufficient to boost sales through digital marketing. However, what most don’t realize is that social media is just one of many channels available for digital marketing. Digital marketing extends far beyond the Internet, aiming to reach real people through various digital means. While it's possible to navigate this landscape independently, partnering with a professional digital marketing agency allows you to focus on running your business. But how do you distinguish between the “Kitchen Table Instagrammer” and a true partner? Module 7 will provide you with the knowledge needed to identify the right partner and assess whether your paid campaigns are achieving your objectives.

Homework & Assignment:

  • Create a digital marketing partner success checklist

  • Create a preliminary social media ad strategy

MODULE 8

CLOSING TECHNIQUES

One of the most common roadblocks to improving sales performance is the inability to close deals. This issue often worsens at the end of a quarter or fiscal year when your company feels increased pressure to finalize sales. While some individuals are natural-born closers, closing is also a skill that can be learned. We will explore various closing techniques to guide your prospects through the purchasing process.

Homework & Assignment:

  • Select from your current client list and create a follow-up plan using the appropriate closing technique.

MODULES

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CHANGE CONNECT AND YOU

We are your partner in TRANSFORMATION.

We take your business to the NEXT LEVEL.

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